As the pioneer of modern banking in most of Asian Countries, HSBC (HSBC (formerly known as The Hong Kong and Shanghai Banking Corporation Limited) has had long history in Indonesia. Since HSBC opened its first Indonesian office in Jakarta (which known as Batavia) in 1884, HSBC has been providing various kinds
of banking service and products to the Indonesian customers, whishing to develop trade and investment opportunities. Initially started to serve the important sugar trade, and then expanded its operation to Surabaya in 1896. Later in 1994 HSBC upgraded its Semarang agency, which has been operating since 1878, into a full branch. During challenging times in the Indonesian market where the Bank was forced to close operation during World War II, and in the mid-1960s, HSBC strengths were really put on trial. Having managed to re-open its operation in Indonesia after the World War II and similarly after the closure in mid-1960s, the Bank was granted a new banking license in 1968 wherein the Bank has remains steadily solid ever since and retained its position as one of the largest foreign banks operating in Indonesia.
Today HSBC Indonesia offers a broad range of banking and financial services tailored to meet a wide spectrum of needs, from those of multinational corporations to local businesses and individual Indonesians, including personal financial services, corporate, commercial banking, institutional banking, treasury capital markets and Amanah Syariah banking. Until early 2009, it has been serving its customers through 113 outlets, spread through out 10 major cities: Jakarta, Surabaya, Medan, Bandung, Semarang, Solo, Batam, Bogor, Tangerang, and Depok. This includes Branch offices, Premier Centres, Amanah branches, Express Banking Centres.
PFS owns the responsibility of building customer experience in Personal Banking, Cards and Personal Loans by ensuring high quality standard services as part of the Customer Satisfaction through integration of Branches, Remote Banking Services and Electronic Channels. The team members are expected to work as a team from product proposition, sales and service quality, until the supporting units to leverage the customers’ contact channels through prompt and knowledgeable responses and solution with opportunities to identify sales that ends to the business profitability.
Customer Service
Responsibility :
- The jobholder is responsible to be the fast point of contact for walk in customer and provide service assistance in adherence with HSBC policy and procedure.
Requirements :
- Hold a minimum Bachelor or Master’s degree from a reputable university.
- Has minimum 1 year relevant experience.
- Proficiency in English and Computer Literate (MS Office) are required. Conversant in Mandarin language would be an advantage.
- Must have commercial acumen and personal credibility.
- Has pleasant personality and able to work with team.
- Has a strong drive to succeed.
- High degree of credibility and integrity.
Financial Planner
Responsibility :
- To market Insurance & Investment based financial solutions through effective identification and analysis of the financial needs of prospective clients. Will need to effectively arrange appointments with assigned leads and expand client base through referral and other lead generation activities. Will also need to build long-term sustainable insurance relationship with customers and to minimize business risk by ensuring compliance with Bank’s standards and local regulations.
Requirements :
- University Graduate minimum, preferably with 2- 3 years work experience in sales of Insurance or Investment Products.
- Able to communicate persuasively, like to meet people and build relationships.
- Strong ambition to develop a sales career.
- Confidence in servicing clients, high self confidence and motivation.
If you meet the above requirements and seek a rewarding career and the opportunity to develop with a progressive international bank, please send your detailed CV (in English) to address below:
HSBC – Human Resources Department
World Trade Center 4F
Jalan Jenderal Sudirman Kav. 29-31
Jakarta 12920
or please send your application to our mail address below:
human-resources@hsbc.co.id